Privacy Policy
Last updated: March 2026
Introduction
PB Connect ("we", "our", or "us") operates the PB Connect Tournament platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you use our services.
Account Information
- Name, email address, and profile photo (via Clerk authentication)
- Phone number (optional, for account recovery)
- Password and authentication credentials (managed securely by Clerk)
Profile Information
- Pickleball skill ratings (DUPR, self-reported)
- Playing preferences, availability, and location
- Photos, videos, and media you upload
- Bio, fun Q&A responses, and other profile details you choose to share
- Voice recordings (when using voice notes or voice messaging features)
- Tournament history, match results, and participation records
Automatically Collected Information
- Device information, browser type, and operating system
- IP address and approximate location
- Usage data, pages visited, and features used
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our tournament management platform
- Facilitate tournament registration, scoring, and results
- Connect you with other pickleball players and coaches
- Send you notifications about tournaments, matches, and messages
- Process payments and manage financial transactions
- Enforce our Terms of Service and protect against misuse
How We Share Your Information
We may share your information in the following circumstances:
- With tournament organizers and venue administrators for events you participate in
- With service providers who assist in operating our platform
- When required by law or to protect our rights and safety
Third-Party Services
We use the following third-party services to operate our platform:
- Clerk — Authentication and user management
- Google — Maps, Places, and Calendar integration
- Cloudflare R2 — Media file storage
- Vercel — Application hosting and deployment
- OpenAI — Voice transcription (Whisper) for voice notes and voice messaging
- ElevenLabs — Voice dubbing for multilingual audio content
- Twilio — SMS and WhatsApp notifications
- Email Providers (Gmail, SendGrid, Resend) — Transactional email delivery
Cookies and Tracking
We use cookies and similar technologies for:
- Authentication and session management
- Remembering your preferences and settings
- Analytics to improve our services
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time through your account settings.
Your Rights
You have the following rights regarding your personal information:
- Access and review the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Restrict or object to certain processing of your data
- Request a portable copy of your data
You can export your data at any time through the Privacy & Security section of your account settings.
Children's Privacy
PB Connect supports parent-managed accounts for children under 13 through our family system. Parents or guardians maintain full control of child accounts, including profile information and tournament participation. We collect only the minimum information necessary to provide the service for child accounts. If you believe a child has created an account without parental consent, please contact us immediately.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to: know what personal information we collect and how it is used; request deletion of your personal information; opt out of the sale of your personal information (we do not sell personal information); and not be discriminated against for exercising your privacy rights. To exercise these rights, contact us through the feedback form or use the data export feature in your account settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us: